Frequently Asked Questions
❓ How to order?
Send us an inquiry → Receive our quotation → Negotiate details → Confirm the sample → Sign contract/deposit → Mass production → Cargo ready → Balance/delivery → Further cooperation.
❓ How about the Sample order?
Samples are available for you. Please contact us for details. Once we charge the sample fee, it will be fully refunded when you place the formal order.
❓ Which shipping ways are available?
DHL, UPS, FedEx, TNT, EMS, China Post, and Sea Freight are available. Other shipping methods can also be arranged upon request. Please contact us to coordinate.
❓ How long is the production and shipping time?
Production delivery time depends on the order quantity. Typically, it takes 15-25 working days.
❓ My package has missing products. What can I do?
Please contact our support team immediately. We will verify your order items against the package weight and contents to resolve the issue. We apologize for any inconvenience caused.
❓ How to confirm the payment?
We accept payment via T/T and PayPal. Other payment options may also be accepted—please consult with us before making alternative payment arrangements. A 30-50% deposit is required, with the remaining balance due prior to shipping.