Q1
How to place an order?
Send us your inquiry → receive our quotation → negotiate details → confirm the sample → sign contract/deposit → mass production → cargo ready → balance/delivery → further long-term cooperation.
Q2
How about sample orders?
Samples are available for verification. Please contact us for details. Once we charge you the sample fee, please be assured that it will be fully refunded when you place the formal mass production order.
Q3
Which shipping methods are available?
We support DHL, UPS, FedEx, TNT, EMS, China Post, and Sea freight. Other shipping options are also available; please let us know if you require a different transit method.
Q4
How long is the production and shipping time?
Production lead time depends on the ordered quantity. Generally, standard mass manufacturing takes between 15-25 working days.
Q5
What should I do if my package has missing products?
Please contact our support team immediately. We will check and confirm your order against the package contents and weight logs. We apologize for any inconvenience.
Q6
How to confirm the payment?
We accept payment by T/T, PayPal, and other popular wire options. Please reach out to us before paying via other methods. A 30-50% deposit is standard, with the remaining balance due before shipment.